Skip to main content

​
Frequently Asked Questions

​
Template Questions

Use the template discovery API to explore available templates:
  1. List by category: Filter templates by type (certificates, invoices, reports, letters)
  2. Search by tags: Find templates with specific features or industries
  3. Review metadata: Check each template’s data requirements and sample output
  4. Try samples: Use the sample data provided to test template output
Example:
curl "https://peedief.com/api/templates?category=certificates" \
  -H "x-api-key: YOUR_API_KEY"
Template-based PDF generation is typically 1-3 seconds for most documents. This is faster than HTML-to-PDF because:
  • Templates are pre-optimized and cached
  • No HTML parsing or CSS processing required
  • Data validation happens before generation
  • Professional layouts are already optimized
Factors affecting speed:
  • Template complexity
  • Amount of data (number of items in arrays)
  • Image processing requirements
  • Your plan type (Premium gets priority)
Templates can be customized in several ways:Data-driven customization:
  • All templates support branding (logos, colors, company info)
  • Conditional content based on your data
  • Dynamic sections that show/hide based on data presence
Template modifications:
  • Contact support for custom template modifications
  • Enterprise plans include custom template creation
  • Templates can be updated and modified as needed
Styling options:
  • Custom CSS can be added to existing templates
  • Brand colors and fonts can be configured
  • Layout adjustments for specific use cases

​
General Questions

Yes! We fully support UTF-8 encoding for:
  • International characters and symbols
  • Right-to-left languages (Arabic, Hebrew)
  • Asian languages (Chinese, Japanese, Korean)
  • Accented characters (French, Spanish, German, etc.)
  • Mathematical symbols and special characters
Just ensure your HTML includes proper charset declaration:
<meta charset="utf-8">

​
Technical Questions

Limited support. JavaScript runs during rendering, but there are restrictions:✅ What works:
  • Simple DOM manipulation
  • Basic calculations and formatting
  • Library initialization (Chart.js, etc.)
❌ What to avoid:
  • External API calls (may timeout)
  • Complex async operations
  • Long-running scripts
  • WebSocket connections
Best practice: Pre-render dynamic content on your server before sending HTML to Peedief.
Use CSS @page rules for professional headers and footers:
@page {
  margin-top: 2in;
  margin-bottom: 2in;
  
  @top-center {
    content: "Document Title";
    font-family: Arial;
    font-size: 10pt;
    color: #666;
  }
  
  @bottom-center {
    content: "Page " counter(page) " of " counter(pages);
    font-family: Arial;
    font-size: 10pt;
  }
  
  @bottom-right {
    content: "Generated on " date();
    font-size: 9pt;
    color: #999;
  }
}
Advanced options:
  • counter(page) - Current page number
  • counter(pages) - Total pages
  • date() - Generation date
  • Different headers/footers for first page
Yes! You can embed custom fonts using base64 encoding:
@font-face {
  font-family: 'CustomFont';
  src: url('data:font/woff2;base64,d09G...');
  font-weight: normal;
  font-style: normal;
}

body {
  font-family: 'CustomFont', Arial, sans-serif;
}
Font guidelines:
  • Use WOFF2 format for smaller file sizes
  • Always provide fallback fonts
  • Keep font files under 500KB each
  • Test fonts in different browsers first
Large tables require special CSS handling for page breaks:
table { 
  page-break-inside: auto;
  border-collapse: collapse;
  width: 100%;
}

tr { 
  page-break-inside: avoid;
  page-break-after: auto;
}

thead {
  display: table-header-group;
  page-break-after: avoid;
}

tbody {
  display: table-row-group;
}

/* Repeat header on each page */
@media print {
  thead {
    display: table-header-group;
  }
}
For very wide tables: Consider rotating to landscape mode or splitting into multiple tables.

​
Billing Questions

PDF generation will be blocked until you upgrade or your plan renews. We never charge overage fees.When you hit limits:
  1. API returns “Insufficient Balance” error
  2. Dashboard shows 100% usage
  3. Generation blocked until:
    • Plan upgrade (immediate)
    • Next billing cycle (automatic reset)
Yes! Plan changes are flexible:Upgrades:
  • Take effect immediately
  • Prorated billing for remainder of cycle
  • New limits apply instantly
  • No downtime or service interruption
Downgrades:
  • Take effect at next billing cycle
  • Current features remain until renewal
  • File storage adjusted to new plan limits
Example: Upgrade from Starter to Basic on Jan 15th:
  • Pay prorated amount for 16 days of Basic plan
  • Immediately get 1,500 PDF limit
  • Next full billing on Feb 1st
No, limits reset each billing cycle. However:
  • Generated files remain accessible according to storage retention
  • Usage resets to 0 on your renewal date
  • Plan benefits continue throughout the billing period
Yes! Enterprise plans with custom pricing are available:Enterprise features:
  • Custom PDF limits (10,000+/month)
  • Dedicated infrastructure
  • SLA guarantees
  • Priority support with account manager
  • Custom integrations and webhooks
  • Bulk pricing discounts
Contact: enterprise@peedief.com for custom pricing.

​
MCP Questions

Primary Support:
  • Claude Desktop
  • Claude Web
  • n8n Workflow
MCP-Compatible Clients:
  • Any client implementing MCP protocol
  • Custom AI applications
  • Third-party MCP integrations
Setup Requirements:
  • MCP-compatible client
  • Peedief API key
  • Proper authentication configuration
Yes! Any MCP-compatible client can use Peedief tools:Options:
  • Custom MCP client implementations
  • Third-party MCP tools
  • Developer-built integrations
  • Future MCP-enabled applications
Requirements:
  • MCP protocol support
  • API key authentication
  • Network access to Peedief servers
MCP tools count toward your regular plan limits:
  • Same PDF generation limits apply
  • No separate MCP-specific restrictions
  • Standard rate limits enforced
  • All features available through MCP
Benefits:
  • Unified usage tracking
  • Consistent billing across API and MCP
  • No additional setup or fees
  • Same support channels
Limited customization available:What you can configure:
  • Authentication method (API key or OAuth)
  • Default PDF options (format, margins, etc.)
  • Error handling preferences
  • Timeout settings
What’s standardized:
  • Tool interface and commands
  • Response formats
  • Core functionality
  • Feature set
Advanced customization: Enterprise plans can discuss custom MCP implementations.

​
Common Issues

Common causes and solutions:Images:
  • Use high-resolution images (300+ DPI)
  • Optimize image formats (PNG for graphics, JPEG for photos)
  • Avoid scaling images with CSS
Fonts:
  • Use web-safe fonts or properly embed custom fonts
  • Avoid very small font sizes (<10pt)
  • Ensure proper font licensing
CSS:
/* High-quality rendering */
img {
  image-rendering: optimizeQuality;
  max-width: 100%;
}

body {
  font-family: Arial, sans-serif;
  font-size: 12pt;
  line-height: 1.4;
}
Table pagination solutions:
/* Prevent breaking inside table rows */
table {
  page-break-inside: auto;
}

tr {
  page-break-inside: avoid;
  page-break-after: auto;
}

/* Keep table headers visible */
thead {
  display: table-header-group;
}

/* For very long tables */
.long-table {
  page-break-before: always;
}
Alternative approaches:
  • Split large tables into sections
  • Use landscape orientation for wide tables
  • Consider alternative layouts (lists, cards)
Resource loading issues:Problem: External images, fonts, or CSS files don’t appear in PDF.Solutions:
  1. Embed resources as data URLs:
<img src="data:image/png;base64,iVBORw0KGgoAAAANSUhEUg..." />
  1. Use absolute URLs:
<img src="https://example.com/image.png" alt="Description" />
  1. Inline critical CSS:
<style>
/* Critical styles here */
</style>
Best practice: Embed all critical resources to ensure reliability.

​
Getting More Help

Still need help?

Free Plan: Visit our community forum for user supportPaid Plans: Contact support@peedief.com with:
  • Your account email
  • Detailed issue description
  • Sample code or HTML (if applicable)
  • Error messages
  • Steps you’ve already tried
Premium Plans: Phone support available during business hours

​
Useful Resources

Status Page

Real-time service status and maintenance updates

API Documentation

Complete API reference and integration examples

Community Forum

User discussions, tips, and community support

Video Tutorials

Step-by-step video guides for common tasks
⌘I